We always aim to provide an excellent service, however, if there is any aspect of our service with which you are not satisfied, we do operate a three-stage complaint procedure in line with Law Society guidelines.
In the first instance should you feel aggrieved, please discuss the matter with Mary Eaves, the Practice Manager. If she cannot resolve your complaint, she will pass the matter to Oliver Mackrell for further attention. If matters cannot be resolved to your satisfaction within the Practice, then you can forward your complaint to the Legal Ombudsman – click on the SRA logo at the bottom of our home page for further details. There is a time limit for making a complaint of one year from the date of the act or omission or one year from the date that you, as the client, should reasonably have known that there was cause for complaint. We can supply all information and addresses for the Legal Ombudsman on request.